Contact
Contact the college
联系我们
Direct contacts
Who to contact
General enquiries
Anything that does not fit the other three, including the college office, prospectuses, events and visiting us.
- enquiries@scmat.org.uk
- Telephone
- +44 (0)20 7946 0000 Monday–Friday, 09:00–17:30
Admissions
Applications, entry requirements, prior qualifications, interviews, offers and enrolment for taught programmes.
- admissions@scmat.org.uk
- Telephone
- [DIRECT LINE — TO BE CONFIRMED]
Press & media
Interviews, expert comment on Chinese medicine, background briefings, filming requests and review copies of college publications.
- press@scmat.org.uk
- Telephone
- [DIRECT LINE — TO BE CONFIRMED]
Clinical queries
Questions about an appointment you already hold, the teaching clinic, or the free community consultation programme. We cannot give clinical advice by email.
- enquiries@scmat.org.uk
- Telephone
- [DIRECT LINE — TO BE CONFIRMED]
We cannot give medical advice by email
Please do not send clinical questions by email, and do not use email to ask about symptoms or test results. We cannot assess anyone from a written description, and email is not a secure route for medical information. For anything urgent, contact your GP or NHS 111; in an emergency, call 999. Clinical questions are answered in an appointment — see free community consultations.
Opening hours
The college office answers enquiries during the hours below. Hours are placeholders until the client confirms them, and they change during vacation periods.
- Monday – Friday
- [XX]:00 – [XX]:00
- Saturday
- [XX]:00 – [XX]:00 (term time only)
- Sunday and public holidays
- Closed
- Vacation periods
- [DATES] — office hours reduced
- Telephone
- +44 (0)20 7946 0000
Postal address
This is the administrative head office. Teaching and clinical appointments take place at the sites listed on the locations page — please check before travelling.
SCMAT UK Head Office1 Example SquareLondonEC1A 1AASCMAT UK — UK College of Chinese Medicine & Acupuncture Techniques · Company No. 00000000 · Registered in England & Wales
Social and online
The college posts lectures, articles and event notices on the channels below. Account links are placeholders until the live profiles are supplied.
- LinkedIn[PROFILE URL PENDING]
- YouTube[PROFILE URL PENDING]
- Instagram[PROFILE URL PENDING]
- WeChat[PROFILE URL PENDING]
We do not answer clinical questions through social media. Please use the enquiry form instead.
Routing
Who to contact about what
| Enquiry type | Who to contact | How to reach them | Expected response |
|---|---|---|---|
| Programme and course enquiries | College office · Admissions | enquiries@scmat.org.uk | [XX] working days |
| Applications, offers and enrolment | Admissions team | admissions@scmat.org.uk | [XX] working days |
| Free community consultations | Clinical office · college office | enquiries@scmat.org.uk | [XX] working days · appointments offered by waiting list |
| Questions about an appointment you hold | Clinical office | enquiries@scmat.org.uk | [XX] working days · telephone for same-day changes |
| Membership | College office | enquiries@scmat.org.uk | [XX] working days |
| Corporate wellbeing and consulting | Advisory office | enquiries@scmat.org.uk | [XX] working days |
| Herb quality, supply and dispensing | Herbal medicine lead | enquiries@scmat.org.uk | [XX] working days |
| Press, media and speaking requests | Press office | press@scmat.org.uk | [XX] working days · sooner for a stated deadline |
| Complaints and appeals | Registrar · college office | enquiries@scmat.org.uk | [XX] working days · acknowledged in writing |
| Data protection and record requests | Data protection contact | enquiries@scmat.org.uk | [XX] working days |
The college is closed on public holidays and between [DATES]. Enquiries received during a closure are answered when the office reopens. Applications and complaints are always acknowledged in writing.
Enquiry form
Send us an enquiry
The one integration still to complete
This site is served as a static website, so there is no server to receive a form submission and no form backend is connected yet. The form below validates your details in the browser and then opens your own email application with the message already written, so that you can send it from your own address.
That means nothing reaches the college until you press send in your email app — but also that nothing you type is transmitted anywhere else, and no enquiry is silently lost. Connecting a form service is the one remaining integration to complete before launch. [CONFIRM: form service to be connected, and the date]
You can also write to us directly at enquiries@scmat.org.uk, or telephone +44 (0)20 7946 0000 during office hours.
Please do not include detailed medical information in an email. If your question is clinical, we will offer you an appointment instead of an answer.
Press & media
Press and media enquiries
Expert comment and interviews
Our Principal, Clinical Director and Director of Education can comment on Chinese medicine in the UK, acupuncture and herbal safety, regulation and training standards, and the state of the research evidence.
Background briefings
If you are writing about traditional medicine and need to understand the terrain quickly, we will brief you on and off the record, and point you to the primary sources rather than to our own views.
Fact-checking
We will review draft copy for accuracy about Chinese medicine at no charge, and tell you plainly where a claim in it is not supported. We do not ask for editorial control.
Filming and photography
Filming at the college, including in the teaching clinic and herb dispensary, is possible by arrangement with patient and student consent. Please allow time to organise this.
Complaints
Making a complaint
Raise it with the college office first, in writing, at enquiries@scmat.org.uk. Most issues are administrative and are resolved at that stage. Complaints are acknowledged in writing within [XX] working days.
If you are not satisfied with the response, the complaints policy sets out the formal stages, the timescales at each stage, and how a complaint is escalated. Complaints about clinical care are reviewed by the clinical governance lead and feed into the audit cycle.
Nothing in the complaints process affects your right to raise a concern with an external body, and the policy explains which bodies apply. You can also read how the college is governed on the governance and quality assurance page.
What to include
To help us deal with a complaint promptly, include the date, the people involved, what happened, what you would like us to do, and copies of any correspondence. If your complaint concerns clinical care, say so in the subject line so that it is routed to the clinical governance lead rather than the general office.
Not sure who to ask?
Send one enquiry through the form and we will route it to the right person. If your question is clinical, we will offer you an appointment rather than an answer by email.