Policies & quality assurance
Policies, procedures and quality assurance
Status of these documents
Working drafts, published in the open
Working drafts — not yet formally adopted
Every policy on these pages is a working draft. None has yet been formally adopted by the college’s governing body, and none should be treated as a final statement of contractual entitlement until it has been. Adoption is scheduled for [DATE] by [COMMITTEE NAME].
Timescales, committee names, post-holders, review dates and statutory references are marked as placeholders throughout, in this style: [XX] working days. They are shown so that the shape of the finished document can be reviewed; they are not yet commitments. Where a policy describes a legal duty — for example under UK GDPR or the Equality Act 2010 — the duty applies now, regardless of the drafting state of the document that describes it.
Review dates shown against each policy are also placeholders. The college intends to adopt a two-year review cycle with an interim check after the first year, but the cycle itself is pending approval.
Group 1 of 5
Student policies
Student charter
The mutual commitments between the college and its students, set out as two facing lists: what we undertake to provide, and what we ask of you.
Complaints & appeals procedure
The staged route for raising a complaint or appealing an academic decision, from informal resolution through to external escalation, with indicative timescales.
Terms & conditions of enrolment
The contract between the college and a student: how a place is offered and accepted, fees and payment, cancellation, withdrawal, deferral and liability.
Group 2 of 5
Academic policies
Academic appeals
How to challenge an assessment decision, a progression decision or an award outcome, the grounds on which an appeal may be made, and the deadlines that apply.
Assessment, progression and awards
Assessment methods, marking and moderation, the role of the external examiner, and the rules for progression, compensation and resits and for the conferment of awards.
In preparation — pending academic board adoption
Admissions and recognition of prior learning
Entry requirements for each programme, how prior study and professional experience are assessed, and how accreditation of prior learning is recorded.
Published as admissions guidance
Group 3 of 5
Clinical & safety policies
Health & safety policy
Responsibilities, risk assessment, first aid, accident reporting, fire safety, sharps and needling safety, infection prevention, herb handling and COSHH, and the controls that apply in the teaching clinic.
Safeguarding & child protection policy
How the college protects children and adults at risk, including safer recruitment, DBS checks, the designated safeguarding lead and the routes for reporting a concern.
Health & medical disclaimer
The college's public position on health claims: educational content only, no doctor–patient relationship, no substitute for conventional care, and how to check a practitioner's credentials.
Group 4 of 5
Data & privacy
Privacy notice
What data we collect and why, our lawful bases for processing, how long we keep records, who we share them with, your rights under UK GDPR, and how to complain to the ICO.
Cookies & tracking
A short statement of what this website actually sets. It uses no analytics and no tracking cookies by default, and no third-party advertising or social pixels.
Group 5 of 5
Organisational policies
Equality, diversity & inclusion policy
The college's commitments, the protected characteristics, reasonable adjustments and accessible learning, how to report discrimination, and how we monitor outcomes.
Accessibility statement
The standard this website aims at, what is currently known not to meet it, how to request content in another format, and how to report a problem.
Using these policies
Where to raise a concern
- A complaint about teaching, a service or a member of staff — follow the complaints procedure. Raising it informally first usually resolves it fastest.
- A concern about the safety or welfare of a child or an adult at risk — contact the designated safeguarding lead without delay, as set out in the safeguarding policy. If someone is in immediate danger, call 999.
- A clinical incident or adverse event — report it to the clinical supervisor or the Clinical Director the same day. See the health & safety policy.
- A data protection request — write to the college office. The privacy notice explains your rights and the timescale we work to.
Found an error in a policy?
These documents are drafts and will contain mistakes. If a policy is unclear, out of date, or contradicts something elsewhere on the site, tell us at [EMAIL] and we will correct it. Ask for [POLICY OWNER NAME], the owner of the document concerned.
Related reading
The governance pages describe who takes these decisions and how academic quality is assured: governance & quality assurance and the accreditation & partnerships page.
Questions about a policy?
If you need to understand how a policy applies to your situation — as an applicant, a student, a patient or a member of staff — ask the college office rather than guessing.